Acceptance
These Terms apply to your use of cyberonedigital.com. By accessing the website, submitting an enquiry, or communicating with us about services, you agree to these Terms. If you use the website on behalf of an organization, you represent that you have authority to bind that organization.
Our services
CyberONE OÜ provides IT consultancy, SEO, PPC, email marketing and digital marketing strategy. Public website content describes typical services and does not create a binding commitment, guarantee rankings, guarantee advertising performance, or guarantee revenue outcomes.
Proposals and project scope
Deliverables, timelines, assumptions, dependencies, cancellation terms and any service-specific requirements are set out in a written proposal, statement of work or service agreement. Work outside the agreed scope may require separate written approval.
Client responsibilities
Clients are responsible for providing accurate information, timely access to platforms and systems, lawful rights to use all supplied materials, internal approvals, and decisions needed for work to proceed. Delays in access, responses or approvals may affect timelines and outcomes.
Project agreements
Project-specific scope, responsibilities, third-party platform arrangements, cancellation terms and other engagement details are controlled by the relevant proposal, statement of work or service agreement.
Fees, invoices, auto-renewal and recurring billing
Fees, currencies, taxes, payment deadlines, retainers, deposits and billing schedules are set out in the applicable proposal, statement of work, invoice or service agreement. Unless the written agreement says otherwise, one-off work is billed according to the agreed milestones or invoice terms, and recurring services are billed in advance for the upcoming service period.
We do not treat a project as automatically renewing unless the written proposal, statement of work or service agreement clearly says that it renews. If recurring billing is agreed, the agreement will identify the billing interval, renewal term, notice period and how to cancel future service periods.
Cancellation and non-renewal
Either party may cancel future work or decline renewal by giving written notice in the way and within the notice period stated in the applicable proposal, statement of work or service agreement. If no notice period is stated for a recurring monthly service, either party may cancel future service periods by giving at least 30 days' written notice.
Cancellation does not remove responsibility for fees already earned, work already performed, active service periods, approved deliverables, deposits stated as non-refundable, advertising spend, software, hosting, domains, subcontractor commitments, platform fees or other third-party costs that have already been incurred or cannot reasonably be cancelled.
Refunds and credits
Unless a written agreement or mandatory law gives you additional rights, fees for completed services, approved deliverables, used consulting time, active recurring service periods, setup work, strategy work, audits, custom materials and non-cancellable third-party costs are not refundable.
If a prepaid project is cancelled before some agreed work has started, we may refund or credit the unused portion after deducting completed work, committed time, reasonable handover work and third-party costs. Any refund method and timing may be set out in the relevant written agreement or otherwise confirmed by email.
Consumer cooling-off rights
Our services are mainly intended for businesses. If you are a consumer and enter into a distance or off-premises contract with us, you may have a 14-day cooling-off right under applicable consumer protection law. You can exercise that right by emailing support@cyberonedigital.com with a clear withdrawal statement before the cooling-off period expires.
If you ask us to begin services during the cooling-off period, you may be required to pay a proportionate amount for services supplied before withdrawal. If a service has been fully performed during the cooling-off period after your express request and acknowledgement, or if digital content or digital services are supplied in circumstances where the law allows the withdrawal right to be lost, your cooling-off right may no longer apply. Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.
Intellectual property
Unless a project agreement says otherwise, clients own final deliverables created specifically for them under the relevant written agreement. We retain ownership of pre-existing materials, methodologies, templates, software, know-how, internal processes and reusable tools.
Website use
You may not use the website for unlawful activity, security testing without permission, scraping, spam, impersonation, malware distribution, infringement, automated abuse, or any activity that disrupts the website or our business.
Third-party tools
Services may involve third-party platforms such as Google, Meta, email service providers, analytics tools, CMS platforms, hosting services and other vendors. We are not responsible for third-party outages, policy changes, account decisions, service changes or data practices outside our control.
Privacy and data protection
Our handling of personal data is described in our Privacy Policy, Cookie Policy, Data Processing page and Privacy Choices page. Client projects that require processor terms can be covered by a data processing agreement or addendum.
Confidentiality
Each party should protect confidential information received from the other with reasonable care and use it only for the purpose of evaluating or performing services. More detailed confidentiality obligations may be included in a proposal, NDA or service agreement.
Disclaimers
The website is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement. Marketing, SEO, advertising and IT outcomes depend on many factors outside our control.
Limitation of liability
To the maximum extent permitted by law, CyberONE OÜ is not liable for indirect, incidental, special, consequential or punitive damages, lost profits, lost data, platform outages, third-party conduct or events beyond reasonable control. Any project-specific liability cap is set out in the relevant written agreement.
Governing law
These website Terms are governed by the laws of Estonia, excluding conflict-of-law rules. Courts in Estonia have jurisdiction unless mandatory consumer protection laws or a signed project agreement require otherwise.
Changes and contact
We may update these Terms by posting a new version on this page and changing the last updated date. Questions can be sent to support@cyberonedigital.com or by post to Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115 Estonia.